Challenge:
Current maintenance systems use email, phone calls, and web forms to handle requests. These systems require clients to self-diagnose their issues and a human to process the requests. But this process allows for the same misdiagnosed service calls to happen again.
Solution:
City Morph developed a hybrid AI service that will modernize how maintenance requests are handled for both commercial and residential properties. The application will use a proprietary AI chatbot intermediary to assist clients in better diagnosing maintenance issues before a human specialist is sent to repair the problem.
Virtual Response’s AI application modernizes the maintenance industry by providing a best-in-class tool to properly diagnose an issue before a human representative gets involved. The product is engineered to allow for easy and constant database updates, resulting in better and more detailed responses the more the product is used.